Privacy & Cookie Policy
LICHA Tortillas is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and disclose your information when you interact with us.
This policy applies to personal information you provide through our website (www.lichatortillas.com) or through your interactions with us at our facilities in Maple Grove, Minnesota.
It is important that you read this privacy policy together with any other notices we may provide on specific occasions when we are collecting or processing personal information, so that you are fully aware of how and why we are using your information.
Why do we collect personal information about you?
We collect your personal information to:
Process and fulfill your tortilla orders.
Contact you about your order or pickup.
Respond to inquiries and provide customer support.
Improve our website and services.
Send you marketing information, if you have opted in.
What Information do we collect?
When you interact with LICHA Tortillas, we may collect:
Identity Data – name, surname.
Contact Data – email address, phone number.
Order & Transaction Data – items purchased, payment details (processed securely through third-party providers).
Pickup Data – pickup name and details for order collection at our facility.
Website Data – login information, preferences, IP address, browser type, time zone, operating system, and interactions on our site (e.g., pages viewed, items added to basket).
We may also collect aggregated data (such as total site visits), which does not identify you personally but helps us improve our services.
How do we receive your information about you?
We collect personal information when you:
Place an order on our website.
Create an account.
Contact us via email, phone, or our website.
Subscribe to our newsletter or marketing communications.
Where we store your information
All personal information is stored on secure servers operated by LICHA Tortillas or by our trusted third-party service providers (such as payment processors and website hosting services). Access is restricted to employees and contractors who need it for business purposes, and they are bound by confidentiality.
We take reasonable technical and organizational measures to protect your data from unauthorized access, use, loss, or disclosure.
Data Sharing
We do not sell your personal data.
We may share information with trusted third-party service providers (such as payment gateways, website analytics providers, or email marketing platforms) strictly to perform services on our behalf. These providers are not permitted to use your data for other purposes.
Cookies
Our website uses cookies to improve your browsing and shopping experience. Cookies are small files placed on your device that help us recognize you and remember your preferences.
Essential Cookies – required for the website to function (e.g., keeping items in your basket, managing login sessions).
Analytics Cookies (Google Analytics) – help us understand how visitors use the site so we can improve it. These cookies collect information in an anonymous form (e.g., number of visitors, pages viewed).
Preference Cookies – remember your settings (e.g., account display preferences).
You can disable cookies through your browser settings, but some features of our site may not function properly without them.
Session Cookies
There is a cookie that is set which is required for some parts of the site to work properly and allows the service to temporarily remember the selections that you have made e.g. choice of language. It is used to establish a user session. It expires at the end of the session when you close your browser.
On this site the session cookies used are:
To prevent multiple popups from being shown to you as visitor
To track a specific user’s session including any account log-ins
To speed up delivery of the website
Cookies to enable your experience
There are cookies used to manage the shopping experience and keep track of store-specific actions you take such as items in your basket. These expire after 2 days.
There is also a cookie used to customize your view of your account interface and the main site interface. This expires after 1 year.
Your Rights
You may contact us at any time to:
Access the personal information we hold about you.
Request corrections to your data.
Request that we delete your personal information (subject to legal and business requirements).
Opt out of marketing emails by clicking “unsubscribe” at the bottom of our emails.
Contact Us
If you have any questions about this Privacy and Cookie Policy, or to exercise your privacy rights, please contact us at:
LICHA Tortillas
10204 94th Ave. N.
Maple Grove, MN 55369
Email: info@lichatortillas.com
Tortillas Licha
Location: 10204 94th Ave. N.
Maple Grove, MN 55369
Phone: 270-484-9251
Email: info@tortillaslicha.com